Operations Coordinator

Responsibilities

• Weekly timesheet process management
• Client profile portal creation
• Timesheet sign-off reporting
• SIA licence weekly compliance report
• New starter process
• Recruitment (advertising & interview organising)
• Purchase order number management (for sales and suppliers)
• Operational back-office support; RAMS collation, site documentation, etc.
• Enter and update customer information in the database
• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
• Monitoring site visit reports for requirements
• Completion of Standard Selection Questionnaires (SSQ)
• Support management with note-taking for disciplinary, grievance, and meeting minutes
• Streamline innovation of processes and procedures
• Using Microsoft Office to generate reports, transcribe minutes from meetings, create presentations, and conduct research
• Maintain polite and professional communication via phone, e-mail, and mail
• Anticipate the needs of others to ensure their seamless and positive experience
• Create a weekly communication report for employees
• Complete routine reports and operational processes, daily, weekly, and monthly
• Complete ordering of uniform, supplies, equipment, etc. and manage suppliers through to delivery

Key Attributes

• Able to prioritise tasks and manage time effectively and efficiently
• Knowledge of Microsoft Office, Excel, Management Information Systems (GuardHouse, Eclipse), SAGE
• Able to communicate clearly and efficiently with key stakeholders; clients, suppliers, and other members of the team
• Ability to form reports for operational needs

Requirements and Skills

• Excellent knowledge of English – written and verbal
• Excellent communication and interpersonal skills
• Good negotiation skills with the ability to resolve issues and address complaints
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritise work
• Attention to detail and problem-solving skills
• Strong organisational skills with the ability to multi-task

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