Job summary
The role is essential to ensure that:
- Project deliverables are effectively coordinated, tracked, and delivered on time.
- Communications deliverables are planned, executed, and aligned with the overarching programme goals and its Communications and Engagement Strategy.
- Strong relationships with procurement colleagues and the Trust’s communications team are maintained and facilitated.
Stakeholder engagement activities, including collaboration with service users and carers, are supported under the guidance of the Change and Transformation Management Lead.
What We Need from the Successful Candidate
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Main duties of the job
We are looking for a candidate who:
- Has proven experience in project management, including the ability to balance strategic oversight with hands-on execution.
- Is adaptable and capable of thriving in a dynamic, evolving programme environment with ambiguous and changing priorities.
- Possesses excellent organisational, interpersonal, and communication skills, enabling effective coordination of complex workstreams.
- Demonstrates a proactive and collaborative approach to relationship management with diverse stakeholders.
About us
This role is in the Digital PMO which sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The postholder will report to the Chief Clinical Information Officer and work closely with multidisciplinary project workstreams, Digital and external departments / teams across the Trust as directed.
The Digital team are located across 3 main sites:
Maudsley (Denmark Hill), St Pauls (Bromley) and Bethlem Royal Hospital (Beckenham)
Date posted
18 March 2025
Pay scheme
Agenda for change
Band
Band 8b
Salary
£70,387 to £80,465 a year per annum inclusive of HCAS
Contract
Fixed term
Duration
18 months
Working pattern
Full-time
Reference number
334-NCL-7046937-TA
Job locations
Maudsley, London, SE5 8AZ
Job description Job responsibilities
Responsibilities
- Planning and Coordination: Develop and maintain project plans for communication and stakeholder engagement activities, ensuring alignment with the overall programme timeline and overarching strategies.
- Documentation: Create and maintain project documentation, including timelines, resource plans, and meeting minutes. Prepare and present findings to internal and external stakeholders.
- Negotiating skills: Encourage collaborative working across different agencies to improve services.
- Stakeholder Engagement: Collaborate with internal and external stakeholders to gather requirements, provide updates, and address concerns effectively.
- Risk Management: Identify, document, and mitigate risks, ensuring programme continuity and success.
- Monitoring and Reporting: Track progress and prepare regular performance reports, escalating issues as necessary.
- Workstream Management: Provide operational support to workstreams, ensuring progress and maintaining schedules.
- Content Creation: Develop clear and concise communication materials, such as email updates, intranet posts, FAQs, and presentations.
- Feedback Mechanisms: Maintain and respond to stakeholder feedback via established channels, including the EPR email inbox.
- Organise workshops and meetings: Ensure feedback and stakeholder buy-in.
- Communications Plan Development: Support the development and execution of a comprehensive communication plan to inform and engage stakeholders.
- Change Management Support: Collaborate with the Change Management Leads to deliver communications that drive adoption and minimise resistance.
- Data Analysis: Collect and analyse clinical and operational data to generate actionable insights, including assessing the effectiveness of communication activities.
- Training and Resource Coordination: Collaborate with Digital Services managers to ensure sufficient resources and highlight training needs.
- Performance Monitoring: Evaluate and track project progress, providing recommendations for improvement.
Person Specification Qualifications Essential
- Can evidence education at bachelor’s degree level, relevant professional qualifications, or equivalent work experience.
Knowledge and Skills Essential
- Can demonstrate strong project management experience, including process redesign and business change management.
- Can demonstrate an ability to use project management tools such as Microsoft Project, Cora, and Visio.
- Can demonstrate expertise in communications and stakeholder engagement across service user (patient), clinical, technical, and operational groups.
- Can demonstrate proficiency in data analysis, reporting, and documentation.
- Can demonstrate adaptability in managing dynamic programme needs and priorities.
- Can demonstrate strong organisation skills and provide examples of managing numerous priorities and their time effectively.
- Can demonstrate familiarity with Project Management methodologies including Prince2, MSP or ITIL methodologies.
- Can demonstrate the ability to tailor messaging and engagement depending on stakeholder groups in a written and verbal capacity in a timely and accurate manner.
- Can demonstrate the ability to work independently and on own initiative, demonstrating effective self-management.
- Can demonstrate the proven ability to collaborate successfully with internal and external stakeholders to achieve common goals.
- Demonstrable experience managing large-scale digital transformation projects in healthcare, particularly EPR systems.
- Expertise in project governance, risk management, and delivering measurable benefits.
- Strong leadership and change management skills to influence diverse teams and foster adoption of new systems.
- Advanced ability to interpret complex data, develop strategies, and present information to varied stakeholders.
- Solid understanding of technical and operational environments, including digital health policies, data analysis, and process design.
- Proficiency in facilitation, stakeholder engagement, and collaboration to drive transformation across multidisciplinary teams.
- Knowledge of NHS Digital deliverables and national modernisation strategies.
Desirable
- Knowledge of mental health and community environments or a willingness to learn.
- Experience working in a healthcare or NHS setting.
- Experience of working on an EPR programme.
- Experience with procurement processes, contract evaluation and policy development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
Employer name: South London and Maudsley NHS Foundation Trust
Address: Maudsley, London, SE5 8AZ
Employer’s website: https://www.slam.nhs.uk/
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