Croydon Health Services NHS Trust
About
Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital, is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres, and in people’s homes. Our experienced district nursing teams, Allied Health Professionals, and community matrons look after people of all ages across Croydon, and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS, everyone is working hard to meet growing demand, and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation, and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all our staff. As well as offering access to a range of core skills training and professional development, Croydon University Hospital plays an active role in training the clinicians of the future and works in partnership with major London universities.
If you want the opportunity to have a real impact, challenge yourself, and be part of an NHS Trust that’s making a real difference, then a career at Croydon Health Services could be just what you’re looking for.
Equality remains at the centre of all Trust policy making, service delivery, and employment practice, with all employees being given equality of opportunity to develop, apply for promotion, and have working arrangements that enable them to achieve a manageable work-life balance. The Trust actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. The Trust also closely monitors recruitment activity, training and development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status, and age, and any other protected characteristic in line with the Equality Act 2010.
PLEASE NOTE THAT APPLICATIONS NEED TO BE MADE ONLINE. PLEASE CLICK APPLY AT THE END OF THE ADVERT AND REGISTER WITH THIS SITE AS DIRECTED.
Applicants are advised to check their email accounts regularly. If you have not been contacted within 4 weeks of the closing date, you should assume you have not been shortlisted.
Key details
Location
Site: Croydon University HospitalAddress: 530 London RoadTown: CroydonPostcode: CR7 7YEMajor / Minor Region: London
Contract type & working pattern
Contract: PermanentHours: Full time – 37.5 hours per week
Salary
Salary: £80,025 – £91,336 per annum pro rata incl HCAS (outer)Salary period: YearlyGrade: Band 8c
Specialty
Main area: TransformationInterview date: 06/05/2025
Job overview
Transformation and Improvement Lead – Planned Care
Band 8c, Full Time, Permanent
The Transformation and Improvement Lead – Planned Care will drive large-scale transformation initiatives to enhance the efficiency, quality, and sustainability of planned care services within the acute hospital. Working closely with clinical, operational, and executive teams, this role will design and implement solutions to optimise elective care pathways, reduce waiting times, and improve patient outcomes.
The post-holder will play a key role in ensuring the Trust meets national targets, including Referral to Treatment (RTT) standards, while delivering high-quality, cost-effective care. Supporting the Executive and Director of Transformation, they will lead one or more transformation programmes, identify opportunities for productivity and performance improvements, and facilitate rapid improvement workshops.
Additionally, the role involves overseeing project budgets and ensuring that planned benefits are delivered on time and as expected.
Working for our organisation
Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough, as well as at Croydon University Hospital and Purley War Memorial Hospital.
CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre, and the Crocus home birthing team.
Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy, and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.
We are a very close-knit and friendly organisation where every one of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.
Detailed job description and main responsibilities
**********Please see the attached supporting document which contains more information about the role in job description and person specification ************
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. If you decide to apply for this post, but do not hear back from us within four weeks of the closing date, please assume that you have not been shortlisted on this occasion.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties, and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Education, qualifications
Essential criteria
- Educated to degree level with either a Master’s degree or equivalent experience in a relevant field
- Black Belt in Lean Six Sigma or equivalent qualification in continuous improvement methodologies
- Project/Programme Management Qualification or equivalent experience
Desirable criteria
- Postgraduate qualification in a relevant field
- Coaching or mentoring qualification
Experience
Essential criteria
- Significant experience in leading large-scale transformation and improvement initiatives within an acute hospital or healthcare setting
- Proven track record of optimising elective care pathways and delivering measurable improvements in service performance
- Experience of working at a senior level, managing complex projects, and engaging multidisciplinary teams across clinical and operational areas
Desirable criteria
- Experience of working with Integrated Care Systems or Sustainability and Transformation Partnerships
Knowledge
Essential criteria
- In-depth knowledge of planned care pathways, elective care services, and the challenges facing acute hospitals
- Advanced knowledge of improvement methodologies and their application in healthcare settings
Skills
Essential criteria
- Strong analytical and problem-solving skills
- Excellent leadership and influencing skills
- Highly developed communication and interpersonal skills
Further details / informal visits contact
Name: Charlotte SoutchottJob title: Director of TransformationEmail address: (email protected)Telephone number: 07854721518
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