Operational Oversight and Optimisation Coordinator – Newcastle upon Tyne, NE15 8NY
Salary: £37,338 to £44,962 a year
Contract: Permanent
Working Pattern: Full-time, Flexible working, Home or remote working, Compressed hours
Reference Number: G9914-25-0048
Job summary
We\’re building a high-performing function and need a self-starter who thrives on curiosity, problem-solving, and driving success. You\’ll work closely with senior operational leaders, influencing decisions and delivering improvements across directorates.
What You\’ll Do:
- Partner with senior leaders to enhance operational performance.
- Lead key initiatives, driving efficiency and effectiveness.
- Challenge the status quo, identifying opportunities for innovation.
- Develop insights and reports that inform senior decision-making.
- Facilitate impactful meetings and workshops with cross-directorate teams.Help shape and embed a new operational function.Inspire change and continuous improvement.
What You\’ll Bring:
- A self-starting mindset, eager to build and shape from the ground up.
- Curiosity and critical thinking to improve ways of working.
- Strong influencing skills to engage stakeholders and drive change.
- Strategic problem-solving to turn insights into action.
- Confidence in leading initiatives and delivering results.
This is your opportunity to shape something new, work alongside senior leaders, and define operational excellence. If you\’re ready to make an impact in an environment where initiative is valued, we want to hear from you.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
To support cross-directorate collaboration and support the Operational Oversight and Optimisation Lead in the strategic coordination, development, and implementation of activities that build and sustain robust operational optimisation. This involves supporting and leading policy, procedure, and process development, contributing to planning and analysis of complex, sensitive data, and applying expertise in business administration, project, and change management to drive Operational Oversight and Optimisation and its governance.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we\’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That\’s why when you join us, you\’ll be empowered and supported to help your career grow.
As one of the UK\’s Best Big Companies to work for, we\’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We\’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for;
In addition to the above accountabilities, as post holder you are expected to;
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience of working at a similar level
Desirable
- Change/Project Management practitioner qualification e.g. PRINCE2/AGILE/LEAN/6SIGMA GB or other recognised change and project management methodology
Personal Qualities, Knowledge and Skills
Essential
- Experience and knowledge of managing successful change and transformation initiatives within a multi disciplined fast-paced environment
- Able to quickly build strong and effective stakeholder relations including senior leaders and managers
- Experience of working with Office 365 products including PowerBI, Excel & PowerPoint for full use of management information
- Able to work on own initiative, taking decisions and actions in line with the objectives of the Operational Oversight and Optimisation team and organisation
- Able to demonstrate effective leadership and inspirational skills
- Drive and manage significant transformation and change to agreed quality standards
- Able to encourage and influence business beneficial outcomes, innovation and continuous improvement in others
- Having a range of effective communication and presentation skills including excellent report writing skills and attention to detail
- Can understand, analyse, and present complex information and data sets in a clear and accessible manner
- Excellent time management and prioritisation skills
- Focus on customer service
Desirable
- An understanding of resource and budget management
Experience
Essential
- Significant experience in a range of the following
- Experience in identifying and influencing different approaches to established working practices
- Experience of LEAN/Agile project management or similar
- Experience of implementing new systems, procedures and processes on a large scale to a diverse range of stakeholders in a multi discipled operational environment
- Experienced in Business Process Improvement including identification, analysis and implementation
- Experienced in leading and managing effective collaborative problem-solving sessions, using analytical skills, creativity and logical thinking to reach a solution
- Experience of working in a faced paced multi disciplined operational environment
- Experienced in creating and maintaining business improvement, project and transformation change management artifacts
- Experience in chairing and supporting the administration of meetings including the production of documents and compiling action and decision logs
- Experience of senior stakeholder management
Desirable
- Wide experience and understanding of Operations either within the private sector, NHSBSA or the wider NHS
- Experience of transformational change management bringing about sustained service and performance improvement
**** When applying for this role, please read the Supporting Documents on the apply page. ***
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