This is a fantastic opportunity to join a respected organisation where your skills and dedication will truly make a difference. If you’re passionate about customer service, enjoy working in a fast-paced environment and live within 10-12 miles of the location with transport, wed love to hear from you.You will be joining a friendly and dynamic team where you will play a key part in ensuring a seamless customer experience from initial enquiry through to order fulfilment and delivery.
As a vital member of the Customer Service Team, you will be responsible for managing the full customer order process
from accurate order entry and contract review to coordinating delivery logistics. Youll be the go-to person for answering queries, providing quotes, and ensuring all customer interactions are handled promptly, professionally, and efficiently.
Enter customer orders accurately into the systemReview contracts to ensure all key details are correctPrepare clear, professional quotations including applicable chargesHandle incoming calls and email enquiries with efficiency and professionalismCoordinate with internal departments, production teams, and external suppliers to meet customer needsProvide customers with up-to-date product and safety data informationOrganise dispatch with warehouse and logistics teams to meet delivery deadlinesMaintain accurate filing of customer documentation (orders, dispatch notes, proof of delivery)Essential Skills Required:Strong keyboard and computer literacy skillsExcellent telephone manner and communication abilitiesAbility to thrive under pressure and adapt to shifting prioritiesPrevious experience in a customer service or administrative roleProfessional, approachable attitude and attention to detailThe ideal person will be:Someone who can prioritise effectively, work accurately under time pressure, and maintain high service standards. Youll ensure all paperwork is correct and customer communications are timely and precise, while following company quality procedures.
We are currently
unable to offer sponsorship
for this position. Applicants must have the
right to work in the UK
at the time of application.TPBN1_UKTJ…