Receptionist

Job Description

Position: Receptionist – General Administrator

Department: Operations

Position Reports To: Building Manager

Length of Contract: Permanent

Salary: £27,000 – £35,000 based on experience

Hours of Work: 8:30 AM to 5:30 PM, Monday – Friday

Main Duties:

• Provide excellent customer service by greeting and welcoming all guests and employees upon arrival.
• Prepare, arrange, and offer refreshments to guests whilst they wait for their meetings/appointments.
• Manage diaries/calendars
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls and make external calls as needed.
• Provide basic and accurate information in person and via phone/email.
• Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures).
• Receive, sort, and distribute daily mail and deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue/change/cancel fobs).
• Order building and office supplies and keep inventory of stock.
• Run daily building checks to ensure that the building is in good order.
• Liaise with the Block Management Company and all building service providers and contractors to maintain the building in good operational order.
• Update calendars, schedule meetings, and book meeting rooms.
• Arrange travel and accommodation and prepare vouchers.
• Maintain records of office expenses and costs.
• Perform other clerical duties such as filing, photocopying, transcribing, faxing, and posting mail.
• Provide effective reception service.
• Write letters and emails on behalf of the property management team.
• Assist the Head of Property Management and provide support to the Property Management team as required.
• Handle general administration for property management – applying for HMOs, landlord licences, record keeping, and liaising with managing agents.
• Perform general personal assistant duties as needed.

Profile:

• Must reside in London, ideally close to Central London.
• Apply only if you have relevant experience.

Qualifications and Skills:

• A-Level/BTEC education or equivalent; additional education or certifications in office administration or management is a plus.
• Previous experience in a receptionist or customer service role is preferred.
• Excellent verbal and written communication skills.
• Professional and pleasant demeanour with a strong customer service background.
• Excellent organisational and multitasking abilities.
• Proficiency in using standard office equipment, including multi-line phone systems and computer software (MS Office, email, and calendar applications).
• Ability to maintain composure in a fast-paced environment and handle difficult situations with tact and diplomacy.
• Familiarity with building access control systems and security protocols is advantageous.
• Flexibility to work shifts, including evenings and weekends, as required.

For this position, you must have the full right to work in the UK.

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