Job Title: Senior Administrator First Contact TeamJob Reference: REQ250240Date Posted: Wed, 2 Apr 2025 00:00:00 GMTApplication Closing Date: Tue, 22 Apr 2025 00:00:00 GMTLocation: LoughboroughPackage: Administrative Services grade 4 from £26527 to £28381 per annum. Subject to annual pay award.
Student Services
2 posts available:
1x Full-time open-ended 1fte
1 x Part-time open-ended 0.8 fte (30 hrs per week)
We have two exciting opportunities available for proactive, enthusiastic individuals to join the Student Services First Contact Team in the role of Senior Administrator. Student Services is at the heart of enabling the University’s strategic ambition to provide all students with a life-shaping student experience and is engaged with almost all areas of academic and campus activity in support of this goal.
The Senior Administrator First Contact Team is a key member of the Student Services Administration Team and is part of a team of front-line support responsible for managing and triaging enquiries into Student Services while promoting an approachable and friendly environment. This role plays a key part in ensuring that service users have a positive experience when accessing our support services.
We are looking for strong administrators with excellent customer service skills and good attention to detail. Applicants should have experience of working in a busy customer- facing role, dealing with queries of a sensitive nature and be able to work under pressure and manage workload and competing priorities effectively. Excellent IT skills and an enthusiastic, professional approach are also essential.
For more information please refer to the job description and person specification.
The closing date for receipt of applications is Tuesday 22 April 2025.
Interviews will be held on Friday 2 May 2025.
For an informal discussion about the role please contact Ela Mikolajczyk at E.Mikolajczyk@lboro.ac.uk or on (01509) 222765.
We are proud to be a Real Living Wage Employer—so much so that we go beyond the standard, providing additional supplementary payments at specific pay points to further support our employees\’ financial wellbeing. Further information about the Loughborough Real Living Wage Supplement can be found on our HR webpage.
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