HCG International Travel Group , a leading Chinese outbound tourism and exhibition service operator, is headquartered in Beijing. With dozens of branches in cities such as Beijing, Shanghai, Guangzhou, Chengdu, Wuhan, Xiamen, Nanjing, Kunming, Shenzhen, Chongqing, Tianjin, Zhengzhou, Changsha, Lanzhou, Lhasa, Lijiang, as well as Hong Kong, Vienna, and London, the group serves thousands of domestic and international agent partners.
The group’s business spans across tourism and vacation, business meetings and exhibitions, integrated marketing, airline operations, ticket retail and distribution, and destination management (DMC). Leveraging the independently developed ETIBOOKING system and the strong support from its parent company, Ctrip Group, HCG Travel Group has established a competitive supply chain integration capability and diversified service offerings. The group’s industry-focused brand, ‘ETI Holidays’, concentrates on B2B business and has garnered an excellent reputation in the industry over the years, earning the title of ‘Outbound Travel Expert.’
Job Description
- Responsible for providing tourism product consultation and sales services to customers, handling customer reservations and after-sales services, and improving customer satisfaction.
- Communicate and coordinate with suppliers and partners to ensure resource supply and service quality.
- Manage sales personnel, maintain customer relationships, and be responsible for sales performance results.
- Participate in market research and analysis, provide recommendations on tourism products and market strategies.
Position requirement
- College degree or above, major in tourism management, hotel management, marketing or related fields is preferred.
- Fluent in both Chinese and English reading, writing, and speaking, proficient in using office software.
- At least 3 years of relevant work experience in the tourism industry, familiar with the global tourism market, and possessing excellent communication and sales skills.
- Excellent customer service awareness and problem-solving skills, with good team management and data analysis abilities.
Location: Paris, Vienna, London
华程国旅集团，中国领先的出境旅游及会展服务运营商，总部位于北京，在北京、上海、广州、成都、武汉、厦门、南京、昆明、深圳、重庆、天津、郑州、长沙、兰州、拉萨、丽江及香港、维也纳、伦敦等地设有数十家分支机构，服务中国及海外近万家代理商合作伙伴。集团业务涵盖旅游度假、商务会展及整合营销、航线运营及机票零售与分销、目的地运营（DMC）等。华程国旅集团依托自主研发的翔龙EBK分销系统，以及母公司携程集团的大力支持，已经建立起富有竞争力的供应链整合能力和多元化服务能力。集团旗下同业品牌“翔龙万里行”专注 B2B业务，多年来在业内累积起优异口碑，被誉为“出境旅行专家”。
工作内容 ：
- 负责为客户提供旅游产品咨询和销售服务，处理客户预订和售后服务，提升客户满意度。
- 与供应商和合作伙伴进行沟通和协调，确保资源供应和服务质量。
- 管理销售人员，维护客户关系，对销售业绩结果负责。
- 参与市场调研和分析，提供旅游产品和市场策略的建议。
职位要求：
- 大专及以上学历，旅游管理、酒店管理、市场营销等相关专业优先。
- 中英文读写口语流利，熟练使用办公软件。
- 至少3年旅游行业相关工作经验，熟悉全球旅游市场，具备优秀的沟通和销售技巧。
- 优秀的客户服务意识和解决问题的能力，具备良好的团队管理能力和数据分析能力。
办公地点： 巴黎、维也纳、伦敦
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