Position Title: SYBASE L3 Administrator/ Engineer
Relevant Experience: 8-15 Years
No. of Positions: 1
Responsibilities and Duties:
• Worked upon ASE 12.5 and above version and Replication Server 12.6 and above.
• Worked on implementation of security controls for Sybase Servers and Instances
• Experience of integrating ASE 16 with external key management systems for full transparent data encryption (TDE)
• Should have excellent communication skills
• Creation of Devices, Databases, Segments.
• Backups of databases & logs.
• User account management • Performing Recovery of suspect databases
• Refresh of Databases in replication as well non replication environment.
• Transaction log management.
• Handling of jobs failures.
• Troubleshooting Database error and performance Tuning.
• Replication Server monitoring and troubleshooting.
• Troubleshooting includes check for the replication configuration, threads down, stable device full, RSSD log full, stop and restart threads, repagent and repservers.
Competencies :
• Customer Focus
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
• Ability to work under pressure.
• Flexibility
• Problem Solving
• Balance and progress parallel activities
• Multi-threading tasks without confusion
• Demonstrates interpersonal and team skills, dedication, proactive thinking and working.
• Good Communication and presentation skills are a must for interviewing end users.
• Perfect Speaking and Writing in English is a must.
• Ability to develop a quick understanding and knowledge of business requirements.
• Knowledge of English is MUST
- To provide support for on call escalations and doing root cause analysis of given issues.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To adhere to quality standards, regulatory requirements and company policies.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Pls note this role is open for fixed term employment only and for candidates having valid work authorisation to work in UK.
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