Job Title: Application Support Analyst
Location: Bolton (3 days) / Hybrid
Contract Type: Permanent Full time.
Salary: £28,000.00 – £35,000.00.
About Us: ExamWorksUK is a leader in the Healthcare, Legal and Insurance sectors dedicated to providing seamless operational support to our clients.
Role Overview: Reporting to the Application Support Manager, the Application Support Analyst will play a crucial role in supporting and maintaining systems and applications across the ExamWorks Group. This position is ideal for someone with a technical background, strong analytical skills, and a passion for problem-solving in a fast-paced IT environment.
As an Application Support Analyst, you will:
• Maintain, troubleshoot, and support software applications to ensure seamless operations.
• Collaborate with developers, assist users, and resolve technical issues efficiently.
• Stay informed about emerging technologies and best practices that align with our business strategy.
Key Responsibilities:
• Diagnose and resolve application-related issues, including software errors and system performance concerns, within agreed SLAs.
• Identify and manage recurring incidents, ensuring structured problem group resolution in line with ITIL best practices.
• Perform database changes and maintain system efficiency through routine maintenance.
• Assist with root cause analysis of high-priority issues and escalate complex problems when necessary.
• Provide training sessions and guidance to end-users on application-related queries and best practices.
• Proactively monitor application performance and implement preventative measures.
• Maintain accurate documentation of issues, solutions, and system configurations.
• Create knowledgebase articles for common problem resolution.
• Follow company standards and procedures.
Required Knowledge & Experience:
• Proficiency in SQL databases, TSQL scripting, and general scripting languages like PowerShell.
• Familiarity with APIs, integrations, or middleware support.
• Solid understanding of ITIL framework and incident management best practices.
• Hands-on experience with ticketing systems (e.g., ServiceNow) and advanced administration of Microsoft 365 products.
• Knowledge of networking basics, data security compliance (e.g., GDPR, ISO 27001), and the ability to produce process flows and application diagrams.
• Minimum of 3 years in a similar Application Support Analyst role.
Desirable Knowledge & Experience:
• Familiarity with .NET programming for basic troubleshooting and agile-based teamwork.
• Experience with telephony systems (e.g., 8×8), Microsoft DevOps, ServiceNow configuration, and CMDB.
• Awareness of matrix management structures.
Personal Qualities & Skills:
• Strong problem-solving skills, attention to detail, and the ability to work under pressure.
• Excellent documentation skills and a collaborative attitude to promote knowledge sharing.
• Ability to communicate technical complexities to non-technical stakeholders clearly.
• Driven to promote continual improvement and manage multiple tasks simultaneously.
Desirable Qualifications & Skills:
• ITIL v3/v4 Foundation certification, Microsoft Certified Azure Fundamentals, and ServiceNow Administrator Certification.
• A 2:1 Degree (or equivalent) in a Computer Science-related subject is preferred.
Upon offer you will be subject to a DBS check
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