Sales Assistant

Our Client is looking for an engaging and customer-focused Sales Assistant to join the jewellery store team. As the face of the brand, you will be instrumental in delivering a first-class shopping experience. Your role will involve assisting customers in selecting beautiful jewellery, providing expert advice, and ensuring the store is well-presented at all times.

Key Responsibilities:

• Greet and assist customers in a warm, professional manner.
• Offer informed advice on jewellery products, including metals, gemstones, and styles.
• Achieve sales targets through excellent service and product knowledge.
• Operate the till system, handling cash and card transactions accurately.
• Ensure the store and displays are tidy, attractive, and well-stocked.
• Receive deliveries and assist with stock management and inventory checks.
• Respond to customer enquiries, returns, and complaints with courtesy and professionalism.
• Adhere to security procedures during opening, closing, and throughout the day.
• Take part in training sessions to improve product knowledge and sales skills.
• Build long-term relationships with customers through follow-ups and personalised service.
• Assist with visual merchandising, window displays and seasonal promotions.
• Support team members during busy periods and cover other roles when necessary.
• Keep up to date with current jewellery trends and new product lines.
• Process special orders, engraving requests, repairs and bespoke commissions.
• Ensure all transactions comply with company policies, including ID checks for age-restricted items or high-value purchases.
• Maintain high standards of cleanliness and organisation in back-of-house areas.
• Help plan and set up in-store events or VIP client appointments.
• Monitor and report on customer feedback and sales trends to the Store Manager.

Requirements:

• Previous retail or sales experience (jewellery or luxury goods preferred).
• Passion for delivering excellent customer service.
• Strong communication and interpersonal skills.
• Well-presented, with attention to detail and a professional attitude.
• Able to work flexible hours, including weekends and bank holidays.
• Reliable, trustworthy and team-oriented.

Desirable:

• Knowledge of jewellery, gemstones and precious metals.
• Experience in a luxury or boutique retail environment.
• Additional language skills are a plus – Arabic

Salary:  £25,700

Benefits: Staff discount, Commission scheme, pension, training and development and career progression opportunities.

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