Senior Client Experience Manager

A future-focused brand experience agency has an exciting opportunity for a Senior Client Experience Manager to join the company. The role is available due to growth. The company are dedicated to a people first focus and it is not uncommon to walk to your desk in the morning to find a bunch of flowers or box of chocolates, just because! Company values are based around trust, honesty and respect, build real relationships that matter and help create a relentless pursuit of designing award-winning brand experiences.

About the Role

For this role to be a superb opportunity you should….

• You have excellent communication and negotiation skills, with proven ability to manage multiple work streams and multiple client relationships
• You know how to shape and secure scopes of work with clear and measurable objectives
• You work well with strategists to turn client opportunities into inspiring creative briefs
• You’re comfortable navigating growth opportunities and discussing the agency
• You’re always an engaging and persuasive presenter
• You have a relentless attention to detail ensuring our work and engagement internally and with clients is accurate and professional
• You understand the need for high comms internally and with clients
• You’re a natural manager of stakeholders, ensuring we drive decisions in a smart and collaborative manner internally and with clients
• You’re passionate about creativity and understand how to work seamlessly and productively with the studio and production
• You have strong commercial acumen. Happily across opportunity mining and conversion, revenue forecasting and comfortable working alongside production to manage proposals, budgeting, procurement, and reconciliation

Qualifications

6+ years relevant experience within brand experience and experiential design is desired.

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